Overview
When a refund is processed through the me&u platform, the refund is not automatically reflected within your POS system.
We suggest following the below recommendations if you're having trouble reconciling payments.
Establish Internal Procedures
- Consistent Documentation: Maintain thorough records of all transactions, incl. those processed through me&u and your POS system.
- Regular Audits: Conduct regular audits to verify that all sales and refunds are accurately recorded across both systems.
- Training: Venue staff are trained to manually process refunds in their POS whenever refunds are processed in me&u. If you notice discrepancies, it could be because this process is not being followed.
Handy Tips
- Set aside time to regularly check the refunds processed through me&u.
- Implement a procedure to manually adjust your POS system to reflect these refunds.
- Daily Balance Checks: At the end of each business day, compare your POS records with me&u transactions, including refunds, to ensure consistency.
- Click on Reports & Payouts > Payouts > Export Deductions to see a breakdown of refunds processed through me&u
By following these steps, you can better manage and reconcile your payments, ensuring that your financial records are accurate and up-to-date.
For further assistance please reach out to our Support Team.