Crew is me&u’s mobile app designed for in-venue, in-service use by venue owners, managers, and floor staff.

It helps your team manage service in real time from taking orders and payments to updating availability, wait times, and tables - all from their phone.

Crew streamlines day-to-day operations so staff can focus on delivering fast, personalised hospitality during service.

The Crew app is available on both major app stores:

• iOS (Apple App Store) – Download here

• Android (Google Play Store) – Download here
   

  Watch: Introducing the Crew staff app

  Download: Step-by-step Crew guide

Key Features

Staff Upsells

Take orders and payments directly at the table using the Crew App.

• See guest’s previous purchases for faster re-orders

• Send orders directly to POS

• Accept payments with Tap to Pay on iPhone

• Reduce wait times and increase table turnover

Learn more: How Staff Upsells works

Tips (New ✨)

Collect tips seamlessly during service through the Crew App.

This helps venues increase staff earnings while keeping the payment experience simple for guests.

To enable Tips, please contact your me&u Account Manager.

Fast Feedback

Capture private guest feedback while they are still in the venue.

This helps resolve issues in real time and reduce negative public reviews.

Read more: About Crew App’s Fast Feedback Feature

Table Management (Turn Tables On/Off)

Manage service areas directly from your phone.

• Turn individual tables or sections on/off

• Schedule automatic reactivation times

• Quickly search and manage tables during busy service

Learn more: How to manage tables on Crew

Menu Availability & Wait Times

Update menu categories and wait times in real time to keep guests informed.

• Mark items or categories unavailable

• Set and adjust wait times during peak service

• Maintain accurate menus without leaving the floor

Guide: How to manage availability and wait times in Crew

Real-Time Notifications

Stay on top of critical service updates instantly.

Examples include:

• POS errors or failed orders

• Guest reviews and feedback alerts

More details: How to receive notifications on Crew
 

Program QR codes & beacons 

Easily program and manage QR codes and beacons directly from the Crew App, helping you streamline table ordering setup and ensure guests can access the correct menu experience.

For step-by-step instructions, see: How to program QR codes on Crew

Instant Support

Access me&u live chat support directly within the Crew App.

Support is available 24/7 with fast response times, so your team can get help during service when it matters most.

Getting Started

To set up Crew for your venue, follow: How to set up Crew

Further Questions

Visit the Crew FAQs for additional guidance and troubleshooting.