It's super crucial for your team to know how to check live orders & resolve errors with ease!
- In Manage you can view Live Orders and access venue Order History
- You and the team must keep an eye on Live Orders on your venues tablet or iPad during service to manage your orders effectively, identifying and acting on any failed orders from POS!
- From the Live Orders screen you can send notifications to your customers
Quick Overview
This short video will run you through how to manage live orders and resolve errors. For a slightly longer version that covers pickup and delivery in more detail, check out this video instead.
What do the colours mean?
Firstly, to access your live orders in me&u, go to Orders > Live Orders.
New orders will automatically appear as cards with different colours representing the order type as well as how the orders are integrated with your POS system.
The orders will move to the ‘Completed Orders’ tab once they have been accepted by the POS.
For more info, click here.
Missed Orders
A missed order is when an order has been placed on me&u but has not made it to the POS. Orders that have been rejected by the POS will still have the guests’ payment processed but they will not make it to the POS for printing and will not make it to the POS reports.
For more info, read: Comprehensive Guide to Preventing and Managing Missed Orders