Refunds

• Refunds are processed in venue in the Manage portal (staff don't have user permissions to do this)
• They take 3-5 business days to clear into the customer's account

Refund Receipts

When a refund is processed, it updates the customer’s invoice to show the refunded amount. Customers can recheck their original invoice (sent via email) from me&u to see the refund.

💡 Note: If you process a partial refund, such as for a single item in the order, please note that no additional refunds can be processed for that same order. If you need to process an additional refund for the same order, please contact our support team via the chat bubble in your Manage portal.

Click here for more info.