What is Crew?
Crew is me&u’s mobile app designed for in-venue, in-service use by venue owners, managers, and floor staff. Crew streamlines day-to-day operations so staff can focus on delivering fast, personalised hospitality during service.
It helps your team manage service in real time from updating availability, wait times, and tables - all from their phone.
The Crew app is available on both major app stores:
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iOS (Apple App Store) – Download here
Minimum Version Requirement: Android 8 and up
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Android (Google Play Store) – Download here
Minimum Version Requirement: iOS 15.1 or later
Watch 📽️: Introducing the Crew staff app
Topics
Getting Started
To set up Crew for your venue, follow: How to set up Crew
Table Management (Turn Tables On/Off)
Manage service areas directly from your phone.
Turn individual tables or sections on/off
Schedule automatic reactivation times
Quickly search and manage tables during busy service
Learn more: How to manage tables on Crew
Real-Time Notifications
Stay on top of critical service updates instantly.
Examples include:
POS errors or failed orders
Guest reviews and feedback alerts
More details: How to receive notifications on Crew
Fast Feedback
Capture private guest feedback while they are still in the venue.
This helps resolve issues in real time and reduce negative public reviews.
Read more: About Crew App’s Fast Feedback Feature
Menu Availability & Wait Times
Update menu categories and wait times in real time to keep guests informed.
Mark items or categories unavailable
Set and adjust wait times during peak service
Maintain accurate menus without leaving the floor
Guide: How to manage availability and wait times in Crew
Program QR codes & beacons
Easily program and manage QR codes and beacons directly from the Crew App, helping you streamline table ordering setup and ensure guests can access the correct menu experience.
For step-by-step instructions, see: How to program QR codes on Crew
Instant Support
Access me&u live chat support directly within the Crew App.
Support is available 24/7 with fast response times, so your team can get help during service when it matters most.
Further Questions
Visit the Crew FAQs for additional guidance and troubleshooting.