How Refunds are processed

Refunds for me&u orders are managed and handled by ALH Tech Team in line with ALH policy. If you request refund via me&u chat support team, it will be forwarded to the appropriate ALH team to action. 

Additionally ensure the refund is processed directly at the point of sale (POS). This is important to align with POS reporting.

When a refund is processed, it updates the customer's invoice to show the refunded amount. You can tell the customer to recheck their original invoice (sent via email) from me&u to see the refund.