Skip to main content

Search

Modifiers & Upsells

1) Modifiers

Modifiers allow guests to select options (e.g., cooking temperature, sauces). They are reusable across items. Modifiers control guest choice. In 2.0 they are cleaner, reusable and easier to bulk-manage.

Create a Modifier

To create a modifier group, first, we recommend you create your modifier options.

  1. Go to Your menu > Modifiers
  2. Click the Modifier options tab
  3. Click Create new modifier
  4. Fill in the required details
  5. Click Create option

💡 Jeremy’s Top Tips:

1. Use Hidden modifiers for banquet menus so items print but guests don’t have to manually select each one.

2. It is much easier to add products to modifiers rather than modifiers to products.

 

Understanding Modifier Options

When creating or editing a modifier option you can customise the following fields.

  • Name: Type in the name that will appear to customers.
    • If you want to give customers the option to remove bacon or onion from their burger, you would name it “Remove bacon” or “Remove onion”.
    • If it's a modifier that adds something to the item, you would name it “Add bacon” or “Add onion”.
  • Short name: Type in how you’d like this modifier to appear when printed.
  • Available: Toggle off if you do not want it to be available.
  • Display Price: Write the price as you would like it to appear on the menu. For example, "2.0". This is what the customer will see on the menu. If you want a dollar sign to appear, include one, however, psychologically dollar signs are proven to reduce sales.
  • Price in Cents: Make sure you multiply the price by 100 and there should be no decimal, so if the price was $2.00 you would enter 200. If it's $10.55 you would enter 1055. This is what the customer will be charged.
  • Tax rate: Enter a number here if you wish to override the venue wide tax rate settings with a different tax rate.
  • Tax exempt: Ignore this field.
  • Max quantity: Type in the number you would like to limit a customer from ordering. If no limit, simply leave blank. If you do not see this field, that means that placing more than 1x of the same modifier is not supported by your POS.
  • POS ID: The identifier for the item or modifier within your Point Of Sale system. May also be called PLU/Product code/SKU, depending on your POS. Orders are sent from me&u to the POS using the POS ID so the printing and stock settings can align with what has been set up in the POS.
  • POS Group ID and POS group name: These are short names for easier identification when building your menu. They are not required fields.

Ordering your Modifier Options

Modifier options can be rearranged within a group, giving you full control over what order they appear to your customers. 

  1. Go to Your Menu > Modifiers
  2. Find the modifier group you want to rearrange
  3. Click the down arrow to reveal the group's options or click Expand all
  4. Click and drag the draggable icon next to the modifier's name to reposition it 
  5. The new position will be saved automatically

You can also edit the order whilst editing the group.

  1. Click Edit on a modifier group
  2. Click the Modifier options tab
  3. Click and drag the draggable icon next to the modifier's name to reposition it 
  4. The new position will be saved automatically
  5. When you're done, click the back arrow in the top left
     

Create Modifier Group

Now you’ve created your modifiers, you can create a modifier group to attach to your items or categories.

  1. Go to Your menu > Modifiers
  2. Click Create modifier group
  3. Fill in the details and click Save and continue to create the group
  4. You'll automatically be taken to the Modifier options tab
  5. Click Add modifier option to add the options available in the group
  6. Click the Linked menu items tab
  7. Click Link menu items to choose menu items that the group should appear on
  8. When you're done simply click the arrow in the top left corner

 

How to change the order options appear in a group

Modifier options can be rearranged within a group, giving you full control over what order they appear to your customers. 

  1. Go to Your Menu > Modifiers
  2. Find the modifier group you want to rearrange
  3. Click the down arrow to reveal the group's options or click Expand all
  4. Click and drag the draggable icon next to the modifier's name to reposition it 
  5. The new position will be saved automatically

You can also edit the order whilst editing the group.

  1. Click Edit on a modifier group
  2. Click the Modifier options tab
  3. Click and drag the draggable icon next to the modifier's name to reposition it 
  4. The new position will be saved automatically
  5. When you're done, click the back arrow in the top left

 

How to make a modifier option unavailable

  1. Go to Your Menu > Modifiers
  2. Click Modifier options tab
  3. Search the modifier or scroll through the list on hover on the row
  4. Click the Edit pencil icon
  5. Toggle off Available toggle
  6. Click Save changes

Modifier availability can also be changed from a Menu Item page. Don't forget changes made here will be applied anywhere the modifier is being used.

  1. Go to Your Menu > Menu Items
  2. Find the item you want to edit and click on the menu item text to open it.
  3. Click on View item modifiers and upsells.
  4. Click the pen and pad icon next to the modifier you want to make unavailable
  5. Toggle off Available toggle
  6. Select Update

 

2) Upsells

Upsells suggest additional products (e.g., “Add fries?”). They are linked to real products in 2.0. Upsells won’t appear if the product is sold out or the kitchen is closed. 

me&u 2.0 product allows for a feature named Smart Upsells which suggests upsells on your menu based on intelligence from millions of similar orders across our network. This is highly recommended as it reduces work on your side.

Steps

  1. Create Upsell group.
  2. Add products.
  3. Attach to relevant items.
  4. Choose expanded/collapsed display.

How do I create a new upsell?

  1. Go to Your Menu > Upsells.
  2. Click on the Add Upsell Group button.
  3. Type in the name of the Upsell Group. For example, "Grab a Drink 🍹".
  4. Leave all the default settings as per below
  5. image (2).png
    1. Select Type: If set to Single, guests can only choose one upsell. If set to Multi, they can choose multiple upsells. We recommend leaving this on Multi.
    2. Select Requirement: If set to Optional, the guest does not have to buy an upsell. If set to Required, they will need to choose an upsell to proceed. In general, this should be set to optional.
    3. Display Options: If set to Expanded, the guest will see all upsells without needing to do anything. If set to Collapsed, the guest will need to click on the header to expand the upsell group to see the upsells. If set to Hidden, the guest will not see the upsell group. We recommend setting this to Expanded. For a group to be hidden, upsell must be required and have a single selection.
    4. Minimum & Maximum Quantity allow you to set the min and max amount of upsells a guest can select.
    5. If you toggle Has preselected option, you can preselect an upsell that the guest will need to unselect if they don't want to purchase.
    6. If you toggle Respect cart quantity (if upsells are modifiers), when a guest adds an upsell that is a modifier, it will add the same amount of upsells as the item they purchased. e.g. if the customer bought 3 burgers and selected a bacon modifier as an upsell, it will add 3 serves of bacon. This function is primarily used for combo deals where you want the quantity of both items within the deal to respect the cart quantity.

💡 Jeremy’s Tip:
Turn on Smart Suggestions as a “set and forget” option.

Return to top